Determinação da capacidade de processamento de canal de inspeção de passageiros por nível de serviço em aeroportos: um estudo de caso

Wilson Rocha Gomes

Determinação da capacidade de processamento de canal de inspeção de passageiros por nível de serviço em aeroportos: um estudo de caso

Wilson Rocha Gomes

Evento: XX SITRAER – Joinville, SC, Brasil, 18 a 20 de outubro de 2023
Volume: Proceedings of XX SITRAER – Air Transportation Symposium · ISSN 2448-1912
Páginas: 363–368
Editora: Universidade Federal de Santa Catarina (UFSC)
Editores: Renata Cavion, Rafael Gigena Cuenca

Abstract

Airport terminals have operational processors that are sensitive to flight dynamics and passenger flow. When not correctly sized or under pressure from demand, a low level of service to passengers may occur. The objective of this article was to identify the processing capacity of an inspection channel of a domestic airport with processing of more than 5 million passengers a year. The case study methodology was used through observation and direct counting of the processing of passengers, crew and employees at the check-in counters, access control and inspection channel at intervals of 10 minutes. The sample considered 12,840 people, being statistically representative in relation to the airline network in force in the reference month, declared peak hour and commercialized seats, with 95% reliability and margin of error of 0.82%. Considering the prospect of a better level of service for passengers, and as the main contribution of this study, it is suggested to adopt the third quartile of the statistical sample as a reference for the level of service and productivity of an inspection module. Thus, although the maximum capacity found for the inspection channel composed of five modules was 935.50 passengers per hour, which is equivalent to 194.7 passengers per module per hour, it is suggested to use the value found in the third quartile, which was 162.5 passengers per module every hour.

Keywords: Airport; capacity; inspection channel; level of service; passengers

Como citar

ABNT

GOMES, Wilson Rocha. Determinação da capacidade de processamento de canal de inspeção de passageiros por nível de serviço em aeroportos: um estudo de caso. In: SIMPÓSIO DE TRANSPORTE AÉREO, 20., 2023, Joinville. Anais [...]. Joinville: UFSC, 2023. p. 363-368. ISSN 2448-1912. Disponível em: https://sitraer-sbta.org/anais-2023-sit2177.html.

APA

Gomes, W. R. (2023). Determinação da capacidade de processamento de canal de inspeção de passageiros por nível de serviço em aeroportos: um estudo de caso. In R. Cavion, & R. G. Cuenca (Eds.), Proceedings of XX SITRAER – Air Transportation Symposium (pp. 363–368). UFSC. https://sitraer-sbta.org/anais-2023-sit2177.html

BibTeX

@inproceedings{gomes2023determinacao,
  author = {Gomes, Wilson Rocha},
  title = {{Determinação da capacidade de processamento de canal de inspeção de passageiros por nível de serviço em aeroportos: um estudo de caso}},
  booktitle = {Proceedings of XX SITRAER – Air Transportation Symposium},
  editor = {Cavion, Renata and Cuenca, Rafael Gigena},
  pages = {363--368},
  year = {2023},
  address = {Joinville, SC, Brasil},
  publisher = {Universidade Federal de Santa Catarina (UFSC)},
  issn = {2448-1912},
  url = {https://sitraer-sbta.org/anais-2023-sit2177.html}
}